Client Overview

A well-established auto body service and repair business relies on  Zebra LP2824 barcode printers to produce oil change reminder labels. These oil change labels serve as a crucial communication tool for their customers, indicating when the next oil change is due. Their Zebra LP2824 printers are connected to a Keyboard Display Unit (KDU) which allow them to send specific mileage and time stamp data to the printer in order to populate the oil change label.

The Challenge

The customer decided to upgrade their Zebra label printer but purchased a used Zebra printer from Amazon to try to save a some money. Unfortunately, the replacement Zebra printer's firmware was incompatible with their existing KDU (keyboard display unit), causing a complete breakdown in their oil change label printing operations. Without the ability to print oil change stickers, their business operations were severely disrupted.

The Solution

In need of immediate assistance, the customer contacted  Advanced Automation, one of the nation's leading authorized Zebra Printer Repair specialists. Based in Des Moines, Iowa and with over 30 years of  Zebra Printer Repair experience as a Zebra Authorized Service Provider (ZASP), the Advanced Automation team of certified Zebra printer repair technicians stepped in to resolve the issue.

We took a systematic approach to restore their oil change label printing operations:

1. Firmware Updates: Uploaded new, compatible Zebra firmware to both the KDU and the knockoff printer.
2. Reprogramming Stickers: Reprogrammed the oil change stickers using Zebra Printer Language (ZPL) to ensure accurate formatting and communication.
3. Testing and Optimization: Ran thorough tests to ensure flawless oil change sticker printing and seamless communication between the KDU and the Zebra LP2824 printer.

The Result

With everything reprogrammed and tested, the customer's oil change sticker printing operations were fully restored. They were able to resume business without any further interruptions, much to their relief.

Customer Feedback

The customer was ecstatic about the outcome, thrilled to go from a 100% operational downtime to full functionality. They expressed immense satisfaction with Advanced Automation's prompt and professional service.

Why Choose Advanced Automation?

With over three decades of barcoding equipment repair experience and a team of authorized and certified Zebra Printer Repair technicians, Advanced Automation specializes in delivering reliable solutions for Zebra barcoding equipment.. As a Zebra Authorized Service Provider, we pride ourselves on offering unmatched expertise and support to keep businesses running smoothly.

Conclusion

This case study is a testament to our commitment to excellence and customer satisfaction. Advanced Automation turned a frustrating challenge into a success story, enabling the customer to focus on their core operations without further disruption.

If you’re facing challenges with your printing operations,  contact Advanced Automation today. Let us put our expertise to work for you!

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