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42Gears SureMDM

SureMDM for Warehouses, Plants, Stores & Multi-Site Field Teams.

THE SHORT ANSWER

42Gears SureMDM is unified endpoint management software that enrolls, secures, updates and remotely supports Android, iOS, Windows, macOS, Linux and ChromeOS devices from one cloud or on-premise console. It also manages devices that run no operating system, such as Zebra and SATO label printers. Every business is unique, so each deployment is scoped and quoted to the operation.

Talk to an Expert Find Your Fit
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  • One Console, Every Device

    Android, iOS, Windows, Mac, Linux and ChromeOS — plus the label printers and RFID readers most platforms can’t see.

  • Nobody Touches the Device

    Devices configure themselves out of the box, and IT fixes problems remotely instead of walking the floor.

  • Lockdown Included

    Kiosk lockdown, a secure browser and digital signage come with every license, not as add-ons.

UNDERSTAND

What 42Gears SureMDM Does

Set Up and Roll Out

  • Zero-Touch Setup

    Set up a box of new handhelds without touching each one — scan a QR code, or let Android Zero-Touch, Samsung Knox Mobile Enrollment, Apple Business Manager, Windows Autopilot or Zebra StageNow configure them straight out of the box.

  • Group Updates

    Push app updates, Wi-Fi settings and configurations to a whole group at once, and schedule OS updates — including Zebra LifeGuard updates on the Enterprise edition.

  • Windows CE to Android

    Keep working with older Windows CE and Windows Mobile handhelds while you plan the move to Android, and manage both from the same console during the changeover.

Lock Down and Control

  • Kiosk Lockdown

    Lock shared scanners and tablets to the apps and websites the job needs. Every SureMDM license includes 42Gears SureLock for kiosk lockdown, SureFox for a locked-down enterprise browser and SureVideo for looping video signage.

  • Location & Time Rules

    Change what a device is allowed to do based on where it is, the time of day or the network it’s on.

  • Work & Personal Split

    Keep work and personal data apart on employee-owned phones, so IT can remove company data without touching anything personal.

Support and Recover

  • Remote Control

    See and control a device’s screen from your desk when a worker says “it’s not working,” instead of walking the floor or shipping it back.

  • Find, Lock or Wipe

    Find a missing device on a map, make it buzz, then lock or wipe it.

  • Printers & RFID Readers

    Bring label printers and fixed RFID readers into the same console: check status, push firmware and send ZPL commands to Zebra printers.

QUALIFY

Who SureMDM Is For

Any fleet size. 42Gears sets no minimum device count.

WHO SUREMDM FITS

  • Mixed Fleets

    Operations running a mix of brands and operating systems — Zebra or Honeywell handhelds on the floor, iPads for supervisors, Windows PCs at pack stations — that want one console instead of three.

  • Shared Devices

    Warehouses, plants and stores where devices are shared across shifts and need to stay locked to one job.

  • Multi-Site & Field Teams

    Multi-site and field teams where walking over to a device isn’t practical.

  • Windows CE Still in Use

    Fleets still running Windows CE or Windows Mobile handhelds alongside newer Android devices.

  • Printers & RFID Readers

    Fleets that include Zebra Link-OS or SATO printers, or Zebra FX7500 and FX9600 fixed RFID readers, that IT wants to see alongside the handhelds.

  • Microsoft 365 Environments

    Microsoft 365 environments that need device compliance tied to Entra Conditional Access (Premium and Enterprise).

When Something Else Fits Better

  • A handful of kiosks that only need locking to one app, with no remote support or policy management — 42Gears SureLock on its own may be all you need.

  • A fleet that is entirely Zebra Android, and a team that wants to stay inside the device maker’s own management tools. We carry those too, and will tell you when they’re the better fit.

SIZE IT

SureMDM Editions & Deployment Scope

SureMDM is licensed per device in three editions, with optional add-ons. Every business is unique, so each deployment is scoped and quoted to the needs of the specific company. Three things usually decide the edition: how many people administer the fleet, whether device management has to plug into Microsoft or security tooling, and whether you run Zebra devices that need OS updates pushed on a schedule. Each higher edition includes everything in the one below it.

Standard

3

Admin users

1 month

Device history

INCLUDES

Multi-OS enrollment, app and content distribution, kiosk lockdown, remote screen control, geo, time and network fencing, compliance policies.

Not included: Single sign-on for admins, Microsoft Entra integration, scheduled Zebra LifeGuard updates.

BEST FIT

A single site or a small IT team that needs to set up, lock down and support devices without touching each one.

Premium

Up to 25

Admin users

3 months

Device history

INCLUDES

SAML single sign-on for admins, Microsoft Entra integration, Conditional Access for Microsoft 365 apps, a custom reports engine, faster location updates.

Not included: Certificate management, built-in threat defense, LifeGuard update installs, SIEM and network access control integrations.

BEST FIT

Multi-site operations, several admins or shift supervisors in the console, and Microsoft 365 environments.

Enterprise

Unlimited

Admin users

6 months

Device history

INCLUDES

Certificate management, built-in mobile threat defense, Zebra LifeGuard OTA update installs, Cisco ISE, Aruba ClearPass and SIEM integrations, indoor location (InLocate), SureInsights analytics, the DeepThought assistant.

BEST FIT

Zebra fleets that need LifeGuard updates on a schedule, security teams feeding device data to a SIEM or network access control, and regulated environments.

ADD-ONS AND DEPLOYMENT

Things Management

Enrollment, status monitoring and firmware management for supported label printers and fixed RFID readers, in the same console as your handhelds. Licensed separately from SureMDM.

For operations whose printers or readers go down unnoticed until somebody calls IT.

Security Add-Ons

SureAccess (zero trust network access, per device) and SureIdP (identity and access management, per user) on Premium and Enterprise.

For shared-device frontline teams where passwords plus MFA don’t work across shifts or with gloves on.

Deployment Model

42Gears-hosted cloud, or on-premise, where the software runs on your own servers and your team maintains the infrastructure. Subscriptions on 1-, 3- or 5-year terms.

On-premise for data-residency rules or policies that prohibit cloud-managed devices; cloud for everyone else.

REQUIREMENTS

What You Need to Run SureMDM

Platform & Setup

42Gears-hosted cloud or on-premise, with a browser-based admin console either way. Android, iOS and iPadOS, Windows 10 and 11, macOS, Linux, ChromeOS, Wear OS and VR headsets; Windows CE and Windows Mobile handhelds through the SureMDM agent installed from a .cab file. Enrollment through Android Zero-Touch, Samsung Knox Mobile Enrollment, Apple Business Manager, Windows Autopilot, Google Workspace and Zebra StageNow, with QR code or pre-approved-list enrollment for everything else.

Hardware

Validated through Zebra’s Enterprise Testing Program on select Zebra mobile computers, printers and RFID readers. Knox-validated for Samsung. Android Enterprise Recommended. 42Gears lists Honeywell, Datalogic, Janam, Unitech, Point Mobile, Bluebird, Lenovo, HP and Panasonic among its hardware partners.

Printers & Readers

Zebra Link-OS printers; SATO industrial, desktop and mobile printers, which enroll automatically using a unique access code; Zebra FX7500 and FX9600 fixed RFID readers on firmware 3.10 or later; Zebra handheld RFID readers; Impinj readers. Printers must be network-connected. 42Gears publishes pre-built connectors for Zebra, Honeywell, Datalogic, SATO, TSC, Bixolon, Epson, Citizen, Impinj and ProGlove.

Integrations & Security

Android Enterprise, Managed Google Play and the REST API on every edition. Microsoft Entra ID and Conditional Access on Premium and Enterprise. Cisco ISE, Aruba ClearPass, SIEM (Splunk, IBM QRadar, LogRhythm, ArcSight, FortiSIEM, Coralogix), webhooks and a ServiceNow plugin on Enterprise. ISO/IEC 27001:2022 certified, with two-factor sign-in, role-based access, SAML single sign-on on Premium and Enterprise, and an optional four-eyes approval step for critical actions.

CHALLENGE

Common Questions Before Buying SureMDM

“How Long Does Rollout Take?”

Most customers have their first devices running within a week. Here is how it typically goes.

  1. 01

    2 to 3 Days

    Software and licenses available

  2. 02

    3 to 5 Days

    First devices enrolled and running

  3. 03

    About a Week

    Full setup, admin training and rollout across the fleet

    — longer for larger fleets, more locations or integrations

TIP

The biggest factor isn’t the software, it’s who owns the project on your side. When someone on your team is ready to roll up their sleeves, rollouts move quickly. When nobody owns it, projects stall. Name an internal champion before you start, and give them time to learn the console.

MORE QUESTIONS BUYERS ASK

  • “Will It Work With the Devices We Already Own?”

    SureMDM covers Android, iOS, Windows, macOS, Linux and ChromeOS, plus Windows CE and Windows Mobile handhelds, and is validated through Zebra’s Enterprise Testing Program and Samsung’s Knox program. Send us your device models and we’ll check them against 42Gears’ supported list before you commit. Where printers and tags are part of the project, we can test labels and tags on your actual materials — remotely with demo equipment, or on site when the job calls for it.

  • “What If We Outgrow Our Edition?”

    Editions are licensed per device on 1-, 3- or 5-year terms. Contact Advanced Automation to change editions or add devices and we’ll handle the licensing.

  • “Will Our IT and Security Team Sign Off?”

    42Gears is ISO/IEC 27001:2022 certified. The admin console supports two-factor sign-in and role-based access, Premium and Enterprise add SAML single sign-on, and Enterprise connects to SIEM and network access control tools.

  • “Will Employees Push Back on Monitoring of Their Personal Phones?”

    Employee-owned phones enroll with a separate work profile, so IT manages and removes company data without seeing personal apps, photos or messages.

  • “What Happens When Something Breaks?”

    Software questions go straight to 42Gears’ 24/7 support. Handheld, printer and reader hardware issues come to Advanced Automation.

  • “Can We Try It First?”

    Yes. 42Gears offers a 30-day free trial for up to 100 devices, with every Enterprise feature turned on and no credit card required.

RESOLVE DOUBTS

42Gears SureMDM FAQ

What Is 42Gears?

42Gears is a unified endpoint management software company founded in 2009. Its Americas headquarters is in Milpitas, California, with further offices in Bengaluru, India and Manchester, United Kingdom. Its flagship product, SureMDM, manages phones, rugged handhelds, tablets, PCs, wearables, VR headsets and devices such as label printers and RFID readers from one console.

How Much Does 42Gears SureMDM Cost?

Every business is unique, so each SureMDM deployment is scoped and quoted to the needs of the specific company. SureMDM is licensed per device in Standard, Premium and Enterprise editions. Tell us your fleet size, how many sites and admins you have, and what it needs to integrate with, and we’ll quote it.

Does 42Gears Have a Kiosk Launcher and a Locked-Down Browser?

Yes, and both come with every SureMDM license. 42Gears SureLock is the kiosk launcher that locks a device to the apps you approve, and 42Gears SureFox is the locked-down enterprise browser that restricts it to approved websites. SureVideo, for looping video signage, is included too.

Does SureMDM Integrate with Microsoft Entra and Microsoft 365?

Yes. Premium and Enterprise integrate with Microsoft Entra ID and support Conditional Access for Microsoft 365 apps, including on shared devices.

Who Do We Call for Support After We Go Live?

Software questions go directly to 42Gears, which provides 24/7 support for SureMDM. Hardware — handhelds, printers, readers and supplies — comes to Advanced Automation, along with subscriptions and renewals. If you’re unsure, contact either and we’ll sort it out together.

Can SureMDM Manage Label Printers and RFID Readers?

Yes, through 42Gears Things Management, which is licensed separately from SureMDM. Supported Zebra Link-OS and SATO printers, Zebra FX7500 and FX9600 fixed readers on firmware 3.10 or later, Zebra handheld RFID readers and Impinj readers appear in the same console as your handhelds, with status monitoring and firmware updates.

Does SureMDM Work with Zebra Mobile Computers?

Yes. SureMDM completed Zebra’s Enterprise Testing Program, which validated StageNow enrollment, OEMConfig configuration, LifeGuard OTA updates and remote control on select Zebra mobile computers. Scheduled LifeGuard update installs are part of the Enterprise edition.

Can SureMDM Still Manage Our Windows CE Handhelds?

Yes. SureMDM supports Windows CE and Windows Mobile devices through an agent installed from a .cab file, so you can manage legacy handhelds and new Android devices in one console while you migrate.

Can SureMDM Run on Our Own Servers Instead of the Cloud?

Yes. SureMDM is available as a 42Gears-hosted cloud service, or on-premise, where 42Gears licenses the software to run on your own servers and your team maintains the infrastructure.

Is There a Free Trial?

Yes. 42Gears offers a 30-day free trial for up to 100 devices, with every Enterprise feature turned on and no credit card required, so your team can run SureMDM on its own devices before buying.

GET STARTED

Scope Your SureMDM Deployment

We’re here to help. Pick the option that matches where you are, and our software team will take it from there.

Reviewed October 2026